NECCF Spring Forum 2018
From Recruitment to Retention – Strengthening Your Organization
Exclusively Sponsored by Noble Systems
9:30am Welcome and Continental Breakfast
10:00am - 10:15am Networking Exercise/Ice Breaker
10:15am - 11:15am Panel on Recruiting
11:15am - 11:25am Break
11:25am - 12:05pm Breakouts on Training/Onboarding
12:05pm - 1:00pm Lunch
1:00pm - 2:00pm Noble Systems (weave in “best way to empower and retain your staff is to give them the tools to do their job effectively, we provide the integrated systems to make their jobs easier and the customer experience exceptional” - Kevin Foley/Marshall Beaver)
2:00 – 3:00 Presentation by a Contact Center Manager on their effective agent retention strategy
3:00 – 3:30 Closing Remarks, Raffle and Networking