The Ritz-Carlton Leadership Center will present an exceptional two-hour program 

The Ladies and Gentlemen of The Ritz-Carlton take service excellence to the highest levels every day.

 On Thursday, October 20, 2016, The Ritz-Carlton Leadership Center will present an exceptional two-hour program on ways to fulfill both expressed and unexpressed needs of your clients and introduce the skills to provide authentic customer engagement.

 You will be introduced to The Ritz-Carlton service model for:

• Providing anticipatory service that creates passionate advocates of your brand
• Crafting unique, memorable and personal experiences that prevent your customers from feeling like they are simply 'another transaction'
• Developing a written service strategy to ensure consistency and cultivate loyalty.

This is the first time this program is being offered in our area.  You do not want to miss this opportunity to learn from the very best in the field.