Workshop: Creating A Customer-Centric Organization 

Customer experience transformation isn't easy; it requires more than superficial changes across an organization. This one-day workshop led by Bruce Temkin of the Temkin Group will equip attendees with insights and tools for leading this change and helping their organizations become more customer-centric.

This workshop is ideal for people who are leading or involved with enterprise-wide customer experience efforts.

Topics covered in this workshop include:

• The current state of customer experience
• The four customer experience competencies
• How to evaluate an experience
• Voice of the customer (VoC) best practices

Benefits for attendees:

• Understanding of customer experience best practices
• Networking with other customer experience executives
• Access to Temkin Group tools and methodologies
• A fun time in Boston in the Fall!

The workshop fee includes all materials, breakfast, lunch, and an optional evening event at a Red Sox game at Fenway Park

Fees: $1,550 for workshop; $1,700 with ticket to Red Sox game on Monday night.

Register soon -- space is limited!

Cancellation Policy

We understand that plans change, so we want to give you as much flexibility as possible. But we also want to make sure that we are prepared for the right number of attendees. So we've developed this cancellation policy:

• Cancellations by September 3rd will get all of their money refunded except for a $100 handling fee.
• Cancellation between September 4th and September 15th will get all of their money refunded except for a $500 handling fee.
• Cancellations after September 15th will not be refunded, but attendee will receive all of the materials from the workshop.
• Attendees can designate another person to attend in their place at any time.
• All notifications should be sent to workshops@temkingroup.com