Dealing With Difficult People

Is an overly demanding client cutting into your productivity? Is a difficult co-worker causing you stress? Are neighbors threatening the peace of your neighborhood? Is a family feud draining the fun out of family gatherings? Is a boss or subordinate giving you anxiety? 

This course will provide you with new tools to better manage difficult people.

Register Now! 

This full-day course will provide you with new tools to better manage difficult people, such as employees, clients, disputants and family. This course provides an overview of the theory and practice of negotiation in difficult situations and/or where emotions are volatile. Topics include power imbalances, apology and forgiveness, impasse strategies and understanding "difficult people."  The course is open to anyone.  No prerequisites.

Training Objectives
By the end of this course, participants will be able to:

• Define “difficult people” vs. difficult situations.
• Identify interpersonal disconnects that can make interactions difficult to manage.
• Describe the elements of difficult conversations.
• List at least two ways of managing difficult people.

General Course Outline

• Introduction
• Understanding difficult people
  
• Power and Conflict
• Performing conflict “triage”
• Wrap-up and Evaluation        

Course Participation:
Since this is a “learn by doing” class, and since class learning depends on a group experience, your attendance and participation is essential.  Please be considerate of your classmates and instructor as we build a classroom community during this course.  Behaviors such as arriving late, leaving early, ringing cell phones, pagers cause disruptions which inhibit learning for all participants.

Course Modifications:
From time to time it may be valuable to make changes in course policies or schedules.  Therefore, we reserve the right to modify any of this syllabus during the course. It is each participant’s responsibility to be aware of any such changes as they are announced.