Five Steps to Effective Problem Solving

WHEN:   Monday, May 12, 2014, 9:30 am – 12:30 pm 

WHERE:  ETR Career Center, 1671 Worcester Rd., 01701, in the Framingham Office Park, Route 9 westbound, just west of Route 9 and the Mass Turnpike. Our office is on the 2nd floor.

Cost: $47.00

To register, see ‘Register Now’ below

Delivering quality means meeting or exceeding your customers’ requirements and expectations – first time, every time. An organization that has quality issues or that is ineffectively applying methods for its improvement may find that its quality goals aren’t being met.

This workshop introduces a systematic, five-step process for identifying and solving problems that affect quality within an organization. Each step – Focus, Analyze, Develop, Execute, and Evaluate – employs specific tools, such as data gathering, cause/effect diagrams, return on investment analysis, and many more. The combination of the process and the tools will provide you with a powerful strategy for addressing quality issues in your organization.

Here’s just some of what you’ll do in this workshop:

• Develop an understanding of the problem solving process 
• Learn the five steps for identifying and resolving quality issue
• Gain experience applying problem solving tools
• Become aware of common pitfalls in the problem solving process and learn how to avoid them by applying this systematic approach
• Enable you as a team member or as an individual contributor to work smarter and faster         
  

Presenter: Dan Collier has more than 20 years of hands-on leadership experience in the communications, financial and document management industries. He is skilled in talent an organization needs assessment, and has built global training programs, led enterprise-wide improvement initiatives and coached executive leadership in vision and strategy clarification. Dan believes that business performance improvement is achieved by aligning people with process, systems and technology.

Register online and reserve your seat Now.   If paying by check, your check must be received by May 6, 2014.  We are not responsible for lost, delayed, or misdirected mail.  Major credit cards accepted. Use the option for PayPal and use your credit card.  No PayPal account or registration is required.  Refunds are subject to a $10 cancellation fee.

Register Now!

 

 “Training Today’s Professionals for Tomorrow’s Workplace”