What You Will Learn

“Tag, You’re It: Bringing the Simplicity of Tagging to Onboard Catering Services” will explore the complexity of the meal designer’s world and how the seriousness of managing hundreds of meals daily is further exacerbated by: non-allergen special requests; increasing demand for better visibility of a meal’s composition; as well as growing government pressure to improve ingredient labeling.

Through the session, attendees will learn:

• How changing consumer behaviors and expectations combined with growing government regulations will drive more stringent and detailed labelling requirements

• How catering departments with their catering partners can improve internal procedures to build meals down to the simplest ingredient, allowing them to audit any service at any time

• How tagging technology has simplified the organization of important information for other industries, as well as within our own personal lives, and how that applies to the airline onboard services industry

• How airline caterers can gain control over the complex business of planning, processing, preparing and serving food items above the wing

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About the Presenter

Rodney Duty, Senior Director, Product Management and Implementation, eGate Solutions

Rodney Duty is responsible for the development and production of the full suite of passenger service planning and fulfillment products for eGate Solutions. With more than 20 years of experience developing custom solutions for complex business processes, Rodney successfully leads eGate’s product, quality assurance and implementation teams. Under Rodney’s leadership, eGate has delivered award-winning technology and has successfully implemented the company’s solution at some of the world’s largest airlines.

 

About the Moderator

Simon de Montfort Walker, President & Managing Director, eGate Solutions

Simon loves technology. In all aspects of his life, Simon is always the first to try out new devices or applications. He is constantly watching the technology market to see what is changing and what impact those changes will have on the way we work and live. The way consumers consume technology today is dramatically changing their expectations. Simon’s ability to connect the dots between these new and changing passenger demands, current airline operations and enabling technology allows him to make complex market trends approachable and easy to put into practice.

 

eGate's Webinar Series

The three-part webinar series will focus on the major technology challenges facing the airline onboard services business today. With a deep understanding of the airline industry’s complex inner workings, eGate’s team of technology experts will lead the seminar series and share expert commentary, insight and practical guidance on how to employ technology to simplify day-to-day operations.

eGate's first webinar in the series focused on the benefits of converging back office operations and front line service. Please click here to view a recording of that webinar.

Please check eGate's new online community for updates on our webinar series.