Professionalism in the Office
Attend this FREE Professionalism in the Office Training
Whether your job title reads Administrator, Secretary, Coordinator, or any number of other descriptions, you are a key member of your organization. In fact, you are your organization to many people. For example, when you are on the telephone or responding to an email you speak for your organization. When you make use of the principles and tecnicques shared in this training, you will be able to manage your job with less frustration, enjoy your job more, and nhance your professional value.
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Part 1: Positioning Yourself as a Professional
- Developing A "Big Picture" Viewpoint
- It's Your Choice
- Your Attitude and Your Job
- What is an Office, Anyway?
- Taking Action
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Part 2: Enhancing Your Professional Image
- Assessing Your Image
- The Benefits of a Professional Image
- Updating Your Office Skills
- Becoming More Marketable
- Looking Professional
- Non-Verbal Communication or Body Language
- Remaining Politically Correct
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Part 3: Expanding Your Skills
- Enhancing Your Role
- Priortizing Work Overload
- Setting Priorities
- Time-Management Tips
- Identify Your Stressors
- Long-Range Planning
- Using Project-Management Techniques
- Decision Making in Six Easy Steps
- Rate Your Decision Making Skills
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Part 4: Communicating for Results
- Communication Skills
- Writing with Confidence
- Writing Emails
- Make Every Letter a Sales Letter
- Conveying Bad News Tactfully
- How Well Do You Listen
- Effective Presentation Skills
- Using Laptops and LCD Panels Effectively
- Techniques for Videoconferencing
- Planning for Meetings
- Becoming an Effective Facilitator
- When Your Manager Travels to a Meeting
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Part 5: Building Relationships and Networks
- Interpersonal Skills
- Understanding Your Personality
- Buiding a Network
- Professional Organizations
- Resolving Conflict in Your Office
- You and Your Manager: A Unique Relationship
- Limiting Interruptions
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