9/11/18 Strengthening Resilience - Rehumanizing Difficult Patient Situations- NERH, Portland, ME

Upon completion of this presentation, attendees will be able to: • Increase the awareness of dynamics of difficult patients and families. • Develop tools for handling one's self in the face of challenging situations. • Develop habits that foster resiliency and wellness in the case manager's career for optimum patient outcomes and career ......