Managing the Emotional Homeowner
By David Lupberger
Where
Norris Conference Center
2525 W Anderson Ln #365
Austin, TX 78757
Lunch provided in Fee
$30.00 Members
$40.00 Non-Members
Driving Directions
Contact
Kayvon LeathAUSTIN NARI
512-375-2601
kayvon@austinnari.org
Managing emotional homeowners means managing expectations, and managing the process as well as the project. In this program, David will provide a framework to respond to customer warning signals, take action to avert lawsuits and other serious problems & provide a sample paper trail to facilitate customer
David will review how to clear set project expectations, how to guide homeowers through the remodeling process, and how to implement specifc strategies for managing homeowners during the remodeling process. Done properly, your customer become your biggest fans and best sources of future referrals.