Strategic Customer Care Program
For Sales, Business Development, and Customer Service Professionals.

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Is Your Front Line Building or Breaking your Business?
It's often been said that ten "high fives" in sales can be wiped out with one "Oh Shoot!" moment in customer service. Customers want attention, value, respect, resolution, and follow up. Unfortunately, the customers' after sale service experience is often inconsistent with what they want and expect.

Are you positioned to overcome these customer service facts?

• 80% of adults surveyed decided never to go back to a business/organization after a bad customer service experience.
• 60% indicated that the main reason for recommending a company was “outstanding service”.
• 100% of your customers are on your competitors’ prospecting list and more of them are training sales staff to target any post-sale disappointment as leverage to pull them away from incumbent providers.

Customer care is the gateway to growth. Learn tactics for empowering front-line staff for strategic customer and revenue retention.