Lunch and Learn: Strategic Customer Care

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Empower Frontline Employees With Business Development Skills
People judge your company by the experience they or someone they know has had. Join TrustPoint Management Group as we facilitate a discussion on common customer service issues, traditional reactions, and some innovative solutions to overcome customer service and inside business development roadblocks.

Are you maximizing your inside business development efforts?

• Do your customer service and inside sales people have the skills and confidence to recognize a business opportunity?
• Do they too often provide “free consulting” and give out free information to people "shopping around"?
• Have you ever cringed listening to what your inside people say to prospects on the phone?
• Is there more business available, but sales are often missed?

Our expert speakers encourage an open dialog, attendant participation and idea sharing, thus the size of the group is limited.