Contact
Cherie Porter TrustPoint Management Group cherie@trustpointllc.com 888-831-0466 ext. 203
When
Starts Feb. 3 and Continues Every Tuesday for 13 Weeks
2:30 pm - 4:00 pm
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Investment
$1295.00/person
$995.00/person by January 26
Includes 1 year access to Customer Care Sessions and Sandler Online
Where
TrustPoint Management Training Center 16775 Addison Road
Suite 500
Addison, TX 75001 Driving Directions
Strategic Customer Care Program
Empower Frontline Employees With Business Development Skills
People judge your company by the experience they or someone they know has had. Give front line employees the skills they need and deserve. Then achieve the results you want.
The Strategic Customer Care Program involves the following Stand Alone Modules:
- On the Frontlines
- Developing Professional Communication
- Boosting Your Comfort Zone
- Setting Expectations and Control
- Building Relationships: DISC
- Client Development
- Crafting Questions
- Up-Selling and Cross Selling
- Telephone & Email Communication
- Understanding Your Customers (TA)
- Dealing with Difficult Customers
- Formula for Success
Sandler’s Strategic Customer Care program is not a ‘quick fix’, short term solution to success. It provides long-term, incremental reinforcement training and coaching to ensure a return on the training investment.