Customer Service at the Library Webcast 

This is a pre-recorded, 17 minute webcast.  With our online anytime format, you will immediately receive the link to the webcast and password. There is not a handout for this webcast.  You do not need any special software to view and listen, just a computer!  Since passwords are changed frequently, we suggest viewing the webcast as soon as possible after registering.

Description: 

To thrive in the future, and keep pace with changing patron needs, libraries must deliver service quality that measures up to the increased expectations of its customers. That's why Think & Do created "Customer Service at the Library." This video is an ideal orientation for new library employees and a great refresher course for seasoned staff.  It is a powerful tool to help library employees work effectively with customers.

Presenter: Steve Wishnack is the President & Founder of Think & Do.  Steve founded Think & Do in 1989 after a 25 year career as an educator, trainer and business consultant. He has worked with a wide variety of clients from international organizations like Hewlett-Packard, Johnson & Johnson and the Marriott Corporation to municipalities and libraries nationwide. Steve's passion is to help organizations cultivate customer relationships by offering products and services that promote, reinforce and enrich a customer-centered culture.

Cost:

 Each registration entitles only the registrant to access the webcast.  Registrations may not be shared in any way or viewed in a group setting. You may not broadcast or redistribute without prior approval from Mid-America Library Alliance. That includes, but is not limited to, displaying webcast via projector, large screen tv, or overhead projector.

• MALA Member: $10.00
• Non-Member: $20.00

MALA Webcast Billing/Refund/Credit Policy:  We prefer all webcasts to be prepaid.  If you prefer to be billed, there is a $5 charge for this service.