Library Conflict Management for Consenting Adults: Turning Enemies Into Allies Webcast

Description: 

Unhealthy conflict - long-term squabbles that wastes time, money, and undermines trust and respect - can drain the resources of a library. Learn simple models for reducing unhealthy conflict, including three steps to resolve problems, four magic words that can focus opponents on solutions, and the three requirements for successful supervisory intervention. Topics include how to identify "healthy versus unhealthy" behavior, the importance of focusing on the future, creating a framework for promoting good relations, and tricks that professional negotiators use.

Objectives

• Improve productivity by reducing conflict among co-workers
• Disengage from long-term interpersonal issues
• Fix management problems that lead to unhealthy staff conflict

Presenter: 

Pat Wagner has worked as a consultant and trainer for libraries for over 30 years. She also was a book store manager and, for ten years, was a popular columnist and consultant for a national retail store magazine, where she researched and wrote on issues that impact libraries as well. She is one of our most popular speakers who brings wit, humor and practical know-how to all of her presentations.

Cost:

Each registration entitles the registrant only to access the webcast. Registrations may not be shared in any way or viewed in a group setting. You may not broadcast or redistribute in any way without prior approval from the Mid-America Library Alliance. That includes, but is not limited to, displaying webcast via projector, large screen tv, or overhead projector.

• MALA Member: $20.00
• Non-Member:    $40.00