Conflict Management for  Consenting Adults 

What if you believe that you could choose how to communicate with other people? The look on your face, the tone of your voice, your posture, your gestures, and the words you use are under your control. Understanding how to communicate more effectively can make conflict easier to deal with, so we can all get back to work faster.

Agenda

• Introduction: What Is A Message?
• The Key Idea: You Are In Power Of How You Communicate
• We Can’t Read Other People’s Minds
• The Pause Button: Think Before Your Respond
• How To Describe And React To Actions
• How To Better Communicate Your Intentions
• Staying Productive In Difficult Encounters

Outcomes

• Improve the outcomes of conversations.
• Create a more positive environment for resolving conflicts.
• Become more successful at resolving conflicts with customers and coworkers.

Presenter:

Pat Wagner has been a trainer, educator, and consultant for 40 years, having worked with clients in 48 states and Canada. She is a manager and producer at Pattern Research, Inc. Pat likes to find the essence in models of human behavior and organizational design and build effective and engaging formats for learning: face-to-face, in print, and online. She has been a poet, playwright, printer, publisher, and graphic designer, and loves books, gardens, and the arts.

MALA Certificate Program: Supervisor or Library Paraprofessional  - 6 hours elective credit

Since we are presenting two Pat Wagner workshops on consecutive days, we are offering a special rate if you register for both workshops.  This rate is for one participant to attend both workshops and not transferable.

To register for both workshops and receive the discount, click here.

List of hotels near the Mid-Continent Public Library's Woodneath Library Center

Cost:

• MALA member - Conflict Management: $65.00
• MALA member - Conflict Management & Herding Kittens: $110.00 
• Non-member - Conflict Management: $130.00
• Non-member - Conflict Management & Herding Kittens: $220.00 

Note: There is an additional $5 fee if you or your library/organization prefer to be billed.

MALA Workshop Billing/Refund/Credit Policy:

We prefer all workshops to be prepaid or paid at the door.  If you prefer to be billed, please add $5.  Full refunds or credits are available for cancellations made a minimum of seven (7) days prior to the workshop date less a $5 administrative fee.  You can transfer to another workshop a minimum of seven (7) days prior to the workshop date with no administrative fee.  Cancellations made less than seven (7) days prior to the workshop date receive no refund or credit and you or your organization will be billed.  No shows are billed to you or your organization.

To register for only the Conflict Management for Consenting Adults workshop on September 11, 2014, follow the Register Now! button below.

Register Now!