Service Advisors Training - Winston-Salem
We are excited to announce that NCADA will be conducting our highly successful NCADA Service Advisors Training for the second year this September.
This is an exclusive opportunity for NCADA members to attend an all-day, live training course to streamline departmental processes, develop accountability, elevate service drive morale, and drive higher levels of profitability through more repeat and referral business. Also, learn to enhance service, drive client experience, and increase profit.
Some Key Training Points Include:
• The transition from client concerns to recommended services
• Implement a positive and successful client follow-up plan that leads to future referrals or future services
• Prepare repair orders for the best chance of repairing the vehicle the first time
• Identifying and addressing open recalls
• Develop a dealership strategy regarding shop fees, environmental fees, disposal fees, or other dealer fees
• Develop approaches to set proper client expectations
• Deliver the repaired vehicle to ensure maximum client satisfaction levels