How to Deliver Customer Service
Turning Your Customers Into Your Unofficial Sales Force
Customer service is more than a series of actions that a company or organization employs to make customers happy, it is rooted in the culture of the organization. Having a customer service plan for your business will give you an edge on the competition, help you to manage customer expectations and help you to create memorable customer experiences. During the seminar, attendees will be provided with an overview of:
How to Leverage Customer Service to Increase Revenues
How to Build and Manage Customer Expectations
How to Make Your Customers Feel Important and Appreciated
How to Train Your Employees in Customer Service Delivery
Components of a Successful Service Recovery Program
Where:
Chamber of Southern Saratoga County58 Clifton Country Road
Suite 102
Clifton Park, NY 12065
For More Information:
Kate Baker
Small Business Development Center, University at Albany
518-380-5077
kbaker@albany.edu
When:
Tuesday, August 15, 2017
Check-In/Networking:
7:30 a.m. to 8:00 a.m.
Program:
8:00 a.m. to 9:00 a.m.
Cost to Attend:
$10.00 per Attendee
Register Now! Advance Registration is Required.
A special thank you to the Chamber of Southern Saratoga County
for offering to host our 2017 SBDC Seminar Series.
Presented By:
Funded in part through a Cooperative Agreement with the U.S. Small Business Administration.
Reasonable accommodations for persons with disabilities will be made is requested at least two weeks in advance.
Contact Kate Baker at (518) 380.5073 or kbaker@albany.edu to make arrangements.
Services are extended to the public on a nondiscriminatory basis.