National Credit Union Call Center Leadership Certification 

Dennis McIntee

 

The gap between where teams are and where they want to go is almost always filled by leadership. 

Together with The National Credit Union Call Center, Dennis McIntee has created a program to help you close that gap.  Participants will get 1 year of virtual group coaching sessions that will teach them the practical skills they will need to be exceptional call center managers. 

The program lasts for 1 year and the schedule is as follows:

Modules  1:  You Teach What You Know But Produce Who You Are
 July 

Module 2: If You Can See It, You Can Change It
 August

Module 3: Creating Ownership Within Your Team
 September 

In-Person Workshop Part One:
October

Module 4: Developing a High-Trust Environment
Module 5: Mastering Motivation

In-Person Workshop Part Two:
October

Module 6: The Coach’s Toolbox
Program Review
Proctored testing for certification
 October 10th, 2021 

What you get:

• 6 sessions of group coaching
• Leadership Certification upon completion
• Credentials that will allow you to manage and run an effective call center
• 50% off the 2021 National Credit Union Call Center Conference registration.

 

Register Now!