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Customer Service Academy:

March 20 or March 25, 2015

from 8:30 a.m. to 3:30 p.m. PST

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Where

Upper Crust Trattoria

11560 Los Osos Valley Rd, San Luis Obispo


Contact

Jean Steel
Happy People Win
805-931-0932
jean@jeansteel.com

 

Join the Customer Service Academy!

Are your customers lasting? . . . or leaving?

We all talk a lot about customer service; we know it is the most important element of creating a successful, thriving business. Your reputation is based on your service quality, yet often times we are just paying lip service. Knowing it and actually doing something to improve it are two different things.

You know keeping current customers is cheaper than recruiting new ones. In fact five times cheaper. You also probably know that word of mouth is the best way to build your business. Yet just one bad review or problem employee’s behavior can go viral within a day. Do you know people will drive further and pay more for better customer service? That people form a first impression within seven seconds? That customers don’t care whatyou know, until they know you care?

But where to start? We can help you!

Join us for a fun-filled (yes, you read that right!) day and leave with tools to help your business grow from good to GREAT!

Lunch and handouts are included. We will contact you with lunch options when they become available. Click above to register now!