How to Say Anything to Anyone: Setting Expectations for Powerful Working Relationships
Take your communication skills to a new level! This is an interactive, fun workshop that will leave you with immediately applicable tools and techniques. The day will be divided into two sessions: in the morning, How to Say Anything to Anyone, and after lunch, Making Any Conversation Easy.
PROGRAM PART I
How to Say Anything to Anyone: Setting Expectations for Powerful Working Relationships
You have a request for one of your co-workers but don’t know how to say it, so you don’t say anything. A project you worked on for six months has become a black hole. There is no information about the status. You’re frustrated, but you don’t say anything. Two employees aren’t working well together. It’s impacting the atmosphere in the office. You don’t know what to say, so you don’t say anything. Speaking up when we are frustrated is hard and, as a result, most of us don’t. Instead, either we tell other people (aka gossip) or we say nothing, and relationships become strained. You can say anything to anyone and have it be easy. You just need to lay the ground work to do so, and most of us don’t.
Learning objectives:
- Build trust in all of your business relationships, making it easier to say hard things.
- Find out what the people you work with need from you, so you don’t have to guess.
- Tell others what you need, making it more likely that your needs are met.
9:00 Registration and continental breakfast
9:30 Morning session begins
10:45 - 11:00 Break
Noon Lunch buffet
PROGRAM PART II
Just Say It: Making ANY Conversation Easy
No one wants to hear that she isn’t doing a good job. Thus no one wants to tell her. Telling your boss you’re frustrated or aren’t hitting your targets is even more difficult, and thus many of us don’t. Worse is that most feedback, positive or negative, is useless because it’s vague. Get a simple formula to make even the most difficult conversation easier. Conversations will be short, specific and on point. They won’t be personal. They will be actionable. You’ll be able to say what you want to say, when you want to say it, in a way that the other person can hear you and take action.
Learning objectives:
- Give clear and specific feedback that employees can act upon immediately
- Provide feedback to peers, direct supervisors, and others at a higher level in a way that does not elicit defensive responses
- Eliminate your blind spots. Receive more feedback without showing emotion or frustration
1:00 Afternoon session begins
2:15 - 2:30 Break
3:30 Program ends
Optional book signing with refreshments
4:00 Optional cash bar cocktails and networking at the hotel
Shari Harley runs Candid Culture, a training and consulting firm making it easier to tell the truth at work. Shari is bringing candor back to the workplace. Before launching her business Shari led leadership development training for OppenheimerFunds, conducted customer service training for American Century Investments, and facilitated for Dale Carnegie Training. Shari is the author of the book How to Say Anything to Anyone, has a master’s degree in Communication, and taught leadership development at the University of Denver. Shari’s practical approach has led her to speak and train in Singapore, Thailand, Malaysia, India, Dubai and Australia. From ‘Making Meetings Work’ and ‘Delegating Better’ to ‘Managing Your Career’ and ‘Saying Anything to Anyone,’ Shari’s tips are sure to delight and inform in a real, direct and very funny way. Watch videos and learn more about Shari at www.candidculture.com.