Contact
Jodi Nelson
Patterson Veterinary
pvu.ccs@pattersonvet.com
7:30 a.m. – 8:00 a.m.: Breakfast
8:00 a.m. – 10:15 a.m.: Early Morning Session
10:15 a.m. – 10:30 a.m.: Break
10:30 a.m. – 12:00 p.m. Late Morning Session
12:00 p.m. – 1:00 p.m.: Group Lunch
1:00 p.m. – 2:45 p.m.: Early Afternoon Session
2:45 p.m. – 3:00 p.m.: Break
3:00 p.m. – 5:00 p.m.: Late Afternoon Session
Dallas, TX
Patterson Veterinary University (PVU) unites practice owners, managers and team members with a unified business mindset and provides them with the tools and networking opportunities needed to stay strong amid the challenges of running a veterinary practice today.
The veterinary hospital team is the face of the practice. Their ability to create positive client experiences, every time, will have a lasting impact on the success of the practice. Every member of the team, no matter the length of service or role, will be energized by this experience. Students will learn as a team about improving the client care they deliver by building a platform for service and communication success.
Register now for the PVU - Communication & Customer Service
October 24 or 25, 2017
Topics Covered:
Speaker:
Debbie Boone, CVPM
Learning all aspects of business, including staff development and training, from her family’s restaurant gave Debbie the foundation upon which she continues to grow those skills – customer service is in her blood. Since 1985 Debbie has led veterinary teams to become customer service fanatics. She has always had a knack for building a motivated and empowered veterinary team to care for their clients and champion the cause of best medicine for patients. Debbie is excited to bring your veterinary team the keys to outstanding client care through Patterson Veterinary University.
Event Details
Day One
7:30 a.m. - Breakfast
Class Time: 8:00 a.m. – 5:00 p.m.
Meals:
Breakfast, lunch and snacks will be provided
Credits:
8 continuing education credits
Location:
Patterson Dental
405 S. Nolen Drive
Southlake, TX 76092
Fee:*
One person
$159 per attendee
$139 per attendee, for two or more participants from the same practice
Includes all course materials
*Billed upon course completion
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Overnight Accommodations:
Several nearby lodging options are available; however, overnight
accommodations are not included in the course fee.