When

Tuesday, October 3, 2017
or
Wednesday, October 4, 2017

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Where

Patterson Dental 
6110 Technology Center Dr .
Suite 100
Indianapolis, IN 46278  
 

Contact
Toni Montgomery
Patterson Veterinary 
antoinette.montgomery@pattersonvet.com

Agenda

Instructor: Debbie Boone

7:30 a.m. – 8:00 a.m.: Breakfast
8:00 a.m. – 10:15 a.m.: Early Morning Session
10:15 a.m. – 10:30 a.m.: Break
10:30 a.m. – 12:00 p.m.  Late Morning Session
12:00 p.m. – 1:00 p.m.: Group Lunch
1:00 p.m. – 2:45 p.m.: Early Afternoon Session
2:45 p.m. – 3:00 p.m.: Break
3:00 p.m. – 5:00 p.m.: Late Afternoon Session



Patterson Veterinary University
Communication & Customer Service Registration

Indianapolis, IN

Patterson Veterinary University (PVU) unites practice owners, managers and team members with a unified business mindset and provides them with the tools and networking opportunities needed to stay strong amid the challenges of running a veterinary practice today. 

The veterinary hospital team is the face of the practice. Their ability to create positive client experiences, every time, will have a lasting impact on the success of the practice. Every member of the team, no matter the length of service or role, will be energized by this experience. Students will learn as a team about improving the client care they deliver by building a platform for service and communication success.

Register now for the PVU - Communication & Customer Service

Instructor: Debbie Boone

Communication & Customer Service Course

October 3 or 4, 2017

Topics Covered:

  • Understanding the importance of communication and customer service in the delivery of veterinary medicine
  • Learning communication skills that help team members focus together to enhance the client experience 
  • Learning to customize a client service experience based on the client’s unique needs and wants 
  • Strengthening the client-hospital bond with every client interaction 
  • Comprehending and increasing a client’s perception of value 
  • Handling client objections/complaints 
  • Using the tools provided to enhance the implementation of learned skills

Event Details

Day One
7:30 a.m. - Breakfast
Class Time: 8:00 a.m. – 5:00 p.m.

Meals:
Breakfast, lunch and snacks will be provided

Credits:
8 continuing education credits

Location:
Patterson Dental
6110 Technology Center Dr. Ste 100
Indianapolis, IN 46278 

Fee:* 
One person 
$159 per attendee
$139 per attendee, for two or more participants from the same practice
Includes all course materials

*Billed upon course completion
__________________________

Overnight Accommodations:

Several nearby lodging options are available; however, overnight
accommodations are not included in the course fee.

Questions?
Contact Toni Montgomery antoinette.montgomery@pattersonvet.com