When

Wednesday, March 22, 2017
or
Thursday, March 23, 2017

Add to Calendar 

Where

Patterson Dental 
289 C Cahaba Valley Parkway North
Pelham, AL 35124  
 

Contact
Don Polk
Patterson Veterinary 
don.polk@pattersonvet.com

Agenda

Instructor: Debbie Hill

7:30 a.m. – 8:00 a.m.: Breakfast
8:00 a.m. – 10:15 a.m.: Early Morning Session
10:15 a.m. – 10:30 a.m.: Break
10:30 a.m. – 12:00 p.m.  Late Morning Session
12:00 p.m. – 1:00 p.m.: Group Lunch
1:00 p.m. – 2:45 p.m.: Early Afternoon Session
2:45 p.m. – 3:00 p.m.: Break
3:00 p.m. – 5:00 p.m.: Late Afternoon Session



Patterson Veterinary University
Communication & Customer Service Registration

Birmingham, AL

Patterson Veterinary University (PVU) unites practice owners, managers and team members with a unified business mindset and provides them with the tools and networking opportunities needed to stay strong amid the challenges of running a veterinary practice today. 

The veterinary hospital team is the face of the practice. Their ability to create positive client experiences, every time, will have a lasting impact on the success of the practice. Every member of the team, no matter the length of service or role, will be energized by this experience. Students will learn as a team about improving the client care they deliver by building a platform for service and communication success.

Register now for the PVU - Communication & Customer Service

Instructor: Debbie Hill

Communication & Customer Service Course

March 22 or 23, 2017

Topics Covered:

  • Understanding the importance of communication and customer service in the delivery of veterinary medicine
  • Learning communication skills that help team members focus together to enhance the client experience 
  • Learning to customize a client service experience based on the client’s unique needs and wants 
  • Strengthening the client-hospital bond with every client interaction 
  • Comprehending and increasing a client’s perception of value 
  • Handling client objections/complaints 
  • Using the tools provided to enhance the implementation of learned skills

Event Details

Day One
7:30 a.m. - Breakfast
Class Time: 8:00 a.m. – 5:00 p.m.

Meals:
Breakfast, lunch and snacks will be provided

Credits:
8 continuing education credits

Location:
Patterson Dental
289 C Cahaba Valley Parkway North
Pelham, AL 35124 

Fee:* 
One person 
$159 per attendee
$139 per attendee, for two or more participants from the same practice
Includes all course materials

*Billed upon course completion
__________________________

Overnight Accommodations:

Several nearby lodging options are available; however, overnight
accommodations are not included in the course fee.

Questions? Contact Don Polk at don.polk@pattersonvet.com