Patterson Veterinary University
Communication & Customer Service Registration

Inland Empire, CA

Patterson Veterinary University (PVU) unites practice owners, managers and team members with a unified business mindset and provides them with the tools and networking opportunities needed to stay strong amid the challenges of running a veterinary practice today. 

The veterinary hospital team is the face of the practice. Their ability to create positive client experiences, every time, will have a lasting impact on the success of the practice. Every member of the team, no matter the length of service or role, will be energized by this experience. Students will learn as a team about improving the client care they deliver by building a platform for service and communication success.

Register now for the PVU - Communication & Customer Service Registration

March 21 or 22, 2017

Topics Covered:

• Understanding the importance of communication and customer service in the delivery of veterinary medicine
• Learning communication skills that help team members focus together to enhance the client experience 
• Learning to customize a client service experience based on the client’s unique needs and wants 
• Strengthening the client-hospital bond with every client interaction 
• Comprehending and increasing a client’s perception of value 
• Handling client objections/complaints 
• Using the tools provided to enhance the implementation of learned skills

Speaker:
HEATHER PRENDERGAST, RVT, CVPM

Heather has spent almost 20 years in small animal practice, and is passionateabout education and career development for each member of the veterinaryteam. For managers, she teaches our Veterinary University Managementseries, as well as a CVPM prep course. For technicians, she teaches di erenttechnology o erings and for receptionists, she has authored the bookFront O ce Management for the Veterinary Team. Heather has writtenmany articles and is also a speaker at state and national conferences.

Event Details

Day One
7:30 a.m. - Breakfast
Class Time: 8:00 a.m. – 5:00 p.m.

Meals:
Breakfast, lunch and snacks will be provided

Credits:
8 continuing education credits

Location:
Humane Society of San Bernardino
374 W. Orange Show Road
San Bernardino, CA 92408 

Fee:* 
One person 
$159 per attendee
$139 per attendee, for two or more participants from the same practice
Includes all course materials.

*Billed upon course completion
__________________________

Overnight Accommodations:

Several nearby lodging options are available; however, overnight accommodations are not included in the course fee.