SWPTA Mid-Year Spring Training 

Join SWPTA members, June 27-28 for our annual Mid-Year Spring Training. For Frontline staff, Julie Dixon, Dixon Resources Unlimited, will offer Parking Enforcement and Vicki Pero, the Marlyn Group will present Customer Service and Conflict Resolution. A managerial track on best practices and round table discussions will round out this 2-day event.

Managerial Roundtables

• Technology Trends
• Demand-Based Pricing
• Procurement – What You Should Know
• Workforce Management

Parking Enforcement – The Basics & Beyond

This interactive session will focus on ‘the basics & beyond’, including customer service and technology for parking enforcement.  We cannot forget that often times, a PEO may be the only contact that a parking patron may have with your agency.  PEOs are a direct representation of your Agency and they should become customer service ambassadors for your community.  Their enforcement duties not only ensure parking availability and vehicle turnover, but can allow an outlet for public relations and addressing community aesthetics and safety hazards. 

Customer Service and Conflict Resolution - Achieving Success in with Every Customer Interaction

Customer service and conflict resolution are common buzz words in our industry, but what does success look like in any given type of interaction?  In this hands on session, we will focus on practical applications that participants can use to create positive experiences with customers and minimize or avoid conflict all together when issues arise.  Whether you're new to your role or a seasoned industry veteran, join us to learn new techniques that put you in the driver's seat regardless of the customer interaction.

SCHEDULE

MONDAY, JUNE 27

1:00 PM – 4:00 PM     PARKING ENFORCEMENT

5:30 PM - 7:00 PM  WELCOME RECEPTION - Embassy Suites

TUESDAY, JUNE 28

8:00 AM – 9:00 AM    NETWORKING BREAKFAST

9:00 AM – 12:00 PM   FRONTLINE TRACK: CUSTOMER SERVICE AND MANAGERIAL TRACK: BEST PRACTICES

9:30 AM - 12:00 PM  MANAGERIAL TRAINING

12:00 PM – 1:00 PM    NETWORKING LUNCH

1:00 PM – 4:00 PM     FRONTLINE TRACK: CONFLICT RESOLUTION AND MANAGERIAL ROUNDTABLES

1:00 PM - 4:00 PM  MANAGERIAL TRAINING

Register Now!