August Webinar:

Exceptional Home Care from the Consumer’s Perspective

With Jason Tweed

Each month, beginning in July 2012, the Academy for Private Duty Home Care will bring you a live, interactive, webinar presented by one of our industry's leading authorities on the elements of a highly successful home care business.

This Month:  

Exceptional Home Care from the Consumer’s Perspective

With Jason Tweed

A live web-based learning program from

The Academy for Private Duty Home Care

Thursday, August 23, 2012

4:00 pm eastern time

 

Put yourself in the shoes of your clients and their families.  What are the elements of home care that are important to them?  What makes home care customers satisfied, dissatisfied, or enthusiastic?  What are the factors they consider when selecting a home care company.

Imagine an interactive presentation with a pioneer in Home Care who is also a consumer of home care services who will give you the “customer’s eye view” of an exceptional home care company.  Jason Tweed is the former editor of Private Duty Today, the leading electronic newsletter for owners and CEOs of private duty home care companies.  He’s also physically disabled, lives in a wheelchair, and uses the services of home care on a daily basis.   

No other speaker can bring you this unique perspective on the business of Home Care from the consumer’s perspective. 

Objectives:  As a result of this presentation, participants will be able to:

1.  Discuss the seven sources of competitive advantage in private duty home care

2.  Describe seven elements of a successful home care company from the customer point of view

3.  Define specific strategies you can use to grow your business and create competitive advantage in your marketplace 

Content:

I.  Jason’s life experience as a consumer of home care services

II. Seven Sources of Competitive Advantage in private duty home care

III. Seven elements of the successful home care company from the customer point of view

IV. Strategies and insights to grow your business and create competitive advantage in your marketplace. 

Register today!

 

Your Presenter:  Jason Tweed is part of an industry leading father and son team who have been pioneers in conducting industry research and publishing the results.  As an individual who is physically disabled, lives in a wheelchair, and uses t he  services of home care on a daily basis, Jason brings a unique perspective to Privat e Duty Home Care.  The former Editor of Private Duty Today, he communicates daily with owners and administrators of highly successful home care companies to understand and write about the issues they face.

Register Now!