Business Process Improvement | Item #4306

This course introduces the student to the basics of how to plan, organize and implement process improvement projects in the context of manufacturing and service organizations. Emphasis will be on how to select a work process for improvement, how to organize a team, the roles of team members, how to understand the types of variation in work processes, how to use common process improvement tools, the types of data to collect and how to conduct team meetings. (No class held 10/24 & 10/31). 

Books and/or Supplies are required or suggested for this class.
Click here to view the Community Education book/supply list.

Tuesdays, October 3rd-November 14th

6:00 PM - 8:00 PM

Instructor: Michael Cafferky

Room: 243- Main Bldg. D

CLASS COST: $70.00

Max Students: 15

*Online registration opens Friday, September 15th*
Register now over the phone or in person at WWCC.

Continuing Education Refund Policy

Full refunds are given for canceled classes. Student requested refunds may be granted.

100% Refund - Three business days before class starts. The day that class begins does not count as one of the three business days. For example, to receive a full refund for a class that begins on Friday, the student needs to contact the Extended Learning Department by Tuesday.

40% Refund - Less than three business days before class starts.

No refund given the day of or after class has started.

Classes that involve travel are an exception. Each trip has its own refund policy. If you have questions about the refund policy for a particular class, please contact us.

All student requested refunds must be made by the student themselves either by telephone, 509-527-4331, in person, or by email.

Refunds take approximately two weeks to process.

Other policies are listed on our website: www.wwcc.edu/community