Conflict Resolution for the Workplace
Presentated by: Joanne Colucci, CPP, MA
Conflict Resolution for the workplace is designed to empower your staff to recognize the early warning signs of conflict and select the appropriate strategy to defuse the situation before it escalates to potential violence.
Workplace violence is often only defined as physical acts, including the most heinous acts of mass shootings, however what is much more frequent and often unreported is harassment, intimidation and verbal confrontations that occur daily in the workplace. In addition, many small businesses may lack the internal resources to respond to acts of violence.This presentation is ideal for the front line of your business such as customer service, retail, healthcare, as well as human resources and security personnel. It is highly interactive and will give your staff the support and confidence to resolve conflict with respect and dignity for all.
Please Note: This meeting will take place back at the Holiday Inn in Hyannis