At the Intersection of Mobile Strategy and Business Process Management

A seminar and discussion led by nationally known BPM expert, Nathaniel Palmer

Mobile is rapidly becoming the dominant form of personal computing - not only portable, but always connected to the cloud. Converging trend lines across Consumerization, Social, Mobile and Cloud computing present a wellspring of new opportunities for engaging customers and empowering knowledge workers. The influx of mobile devices has already begun to change business processes and interaction patterns faster than many existing applications can keep pace.

In this session led by noted BPM expert Nathaniel Palmer, you will learn how BPM is at the heart of this transformation. He will discuss how BPM has emerged as the most promising platform for enabling customers and knowledge workers to interact with your business via mobile apps. He will show how BPM can smooth the user experience and coordinate the process-level integration to existing systems that provide content and context, yet also help deliver on critical transaction integrity requirements.

What You Will Learn:

Putting new application capabilities into the hands of employees, customers, partners and suppliers has process implications. What is the impact to existing processes from these new ways of interacting, how do the processes need to be adjusted
How the "richness" of the user experience that mobile apps offer will alter the behavior of the underlying processes, forcing the process to bring together content and manage context, often quite different than existing interaction patterns.
Why despite an “always connected” metaphor, engaging with customers over mobile devices will require mission critical apps to be re-architected to accommodate intermittent connections.
The role of process governance with social collaboration and mobile communications in the context of FINRA and SEC compliance.
How to leverage the combined strength of mobile apps and the “transactional thread” of BPM to ensure that “state” is maintained in multi-step processes, from the cloud to the contact center to back-office operations.

About Nathaniel Palmer

Rated as the # 1 Most Influential Thought Leader in Business Process Management by independent research, Nathaniel is recognized as one of the early originators of BPM, having helped major organizations understand, evaluate and implement process management technologies since 1991. Nathaniel is Vice President and Chief Technology Officer of Business Process Management, Inc. as well as the Executive Director of the Workflow Management Coalition. Previously Nathaniel had been the BPM Practice Director of SRA International, and prior to that Director, Business Consulting for Perot Systems Corp, as well as spending over a decade with the Delphi Group as Vice President and Chief Technology Officer. He was the first individual named as Laureate in Workflow and has the led the design for some of the industry’s largest-scale and most complex projects involving investments of $200 Million or more.

Nathaniel has authored or co-authored a dozen books on BPM and process innovation, including Intelligent BPM (2013), How Knowledge Workers Get Things Done (2012), Social BPM (2011), Mastering the Unpredictable (2008) which reached #2 on the Amazon.com Best Seller’s List, Excellence in Practice (2007), Encyclopedia of Database Systems (2007) and The X-Economy (2001). He has been featured in numerous media ranging from Fortune to The New York Times and has authored dozens of articles in publications such as Intelligent Enterprise, KMWorld, CIO and InformationWeek, as well as a featured expert on National Public Radio, World Business Review, and The Emerald Planet in conjunction with Internet pioneer Vinton "Vint" Cerf. Nathaniel holds a DISCO Secret Clearance as well as a Position of Trust within the U.S. federal government.

Session Agenda

7:00 am to 7:30 am - Breakfast and Networking

7:30 am to 8:30 am - Presentation and Discussion

8:30 am to 9:00 am - Q/A and Networking

Click on the link below to register.

Please contact us using the information on the left if you have questions about the seminar, or on how to register. Thank you for your consideration and your response. We look forward to seeing you on November 13th!

Regards,

The Willow Group Team