ISM-LA April Dinner Event

SLAs are fundamental to all types of service providers and customers (not only software or hardware). The SLA should describe the level of service expected by a customer, the metrics by which services are to be measured, and the penalties should the agreed upon levels not be achieved. 

During her presentation, Leslie will discuss the key features of an SLA:

• Benefits of using Service Level Agreements
• Basics of SLAs
• Importance of a meaningful SOW
• Establishing performance standards
• Creating meaningful milestones/ payment schedules
• Defining metrics by which service is measured
• Remedies/ Penalties for failure to meet agreed upon service levels
• Plus, receive a sample SLA template

Leslie S. Marell is a business and commercial law attorney specializing in business contracts, purchasing and sales law, technology law and day to day business legal matters. She heads her own law practice in the Los Angeles area. Leslie collaborates with her clients to arrive at the best possible outcome while maximizing results and minimizing risk. Leslie provides legal service in a timely, efficient, and cost-effective manner. Ms. Marell has the ability to help clients balance the legal considerations with the business realities: She believes the law should not encumber the flow of business, but can be used to increase competitive advantage.

In addition to her legal practice, she utilizes her knowledge and experience in legal aspects of contracts and holds seminars and workshops across the United States to educate companies and their employees. . Click here for additional information.

She has published many articles on contract law, business law, and intellectual property law and authored periodic legal columns forAgency Sales and Inside Supply. She published a collection of business contracts called “Purchaser’s Contract Forms” which contains 78 business contracts and Co-authored Purchasing Handbook – A Guide for the Purchasing & Supply Professionalpublished by McGraw-Hill.

Leslie Marell is a member of the California State Bar Association. She serves on the Board of Directors for Peter Zeppi Memorial Fund, Inc.