Today, customer experience (CX) , in nearly every industry, receives support at some level by rapidly evolving digital technology.
The future of CX will be different, and far more powerful, than it is now. In the near future we see CX benefitting from an explosion of technologies, a change in organizational models, and a fundamental shift in the interactions between a company and its customers. From the next wave of machine learning and AI will come a flood of customer data — from nearly everywhere. And across organizations, we see shifting lines in business as technology becomes truly omnipresent.
To elevate your customers' experience, join area CIOs at Apparo’s next CIO Insights: Customer Experience - Technology as the Conduit.
Panelists:
- Arvy Rajasekaran - CIO of Digital Channel Technology at Ally
- Richard Spencer - GVP of IT - eCommerce, Information Delivery & Applications at Belk
- Brittany DuBose - Managing Director of Channel Strategy & Operations at Duke Energy
Facilitator:
- Bree Basham - Director of Creative at CapTech
See you on November 21.
Thank you to our sponsors!
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Apparo’s CIO Insights, a series of five forums, gives local CIOs and other IT professionals exclusive opportunities during the year to hear from leaders in the technology industry around hot topics, business challenges, and solutions and best practices, as well as to network with business partners and peers.
Apparo is a 501(c)(3) nonprofit organization that transforms the community and improves lives by connecting local nonprofits to technology expertise and resources that amplify their impact. As a trusted partner for information technology needs, Apparo works to create a vibrant community of technology-enabled nonprofits.
Your attendance at CIO Insights funds the work Apparo does in the community. Thank you for your support!