Effective Debt Collections Techniques 

Learn the skills for efficient and effective collection of outstanding amounts, improve your organisations cash flow, gain information that will immediately empower you to handle collection situations and make appropriate responses.

Topics to be covered include:

• Overview of Accounts Receivables Management
• Customer Service and the Credit Process
• Accessing the Customer/Collection Situation
• Collection Techniques
• Handling Deliquent Accounts
• Handling Disputes and Objections Effectively
• Live Practice Activities

ABOUT THE FACILITATOR:

PATRICIA HAMILTON is a Chartered Banker with a wide range of lending experience spanning Corporate Small Medium Enterprises (SMEs) and consumer/retail sectors.   Having spent most of her banking career with NCB Jamaica, Ms. Hamilton also has considerable experience facilitating various trainings within the financial sector regionally and internationally.  

INVESTMENT:

Physical Attendance: J$40,000 plus GCT

Online Attendance: US$100.00