When

Thursday, April 6, 2017 from 8:00 AM to 3:00 PM EDT
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Where

Ronald Reagan Building 
1300 Pennsylvania Ave NW
Washington, DC 20004  

 
Driving Directions 

Contact

HighPoint Global 
 
 
cx@highpointglobal.com 
 

Mapping Experiences: A Key to Understanding the Citizen 

Providing superior citizen experience requires us to understand our citizens. We must be able to put ourselves in their shoes and envision their whole experience as they interact with our services. In this interactive workshop, learn the basics of mapping activities and participate in a guided experience mapping exercise.