CIT Refresher: De-Escalation Toolkit 

This class offers skills & techniques to officers & other first responders who interact with people who are in crisis or a near crisis state.  Strategies and techniques around non-escalation and de-escalation will be presented to assist with providing additional tools for officers.   

 Participants will receive a Certificate of Attendance, Student Manual, and thumb drive of useful resources

 TOPICS COVERED:

 The Brain, Stress and Safety: Attendees will learn about the brain, how it processes the information it is receiving, as well as what happens in the brain of someone who “flips their lid.” People under stress behave in ways that try to increase their sense of safety and control; however, these behaviors may be unsafe. Understanding what is happening in the brain of the person and responding in a manner that promotes non-escalation/de-escalation, is essential.  In this section, time will be spent on the importance of providing a person with a “felt sense” of safety. 

Topics will include: 

• The Brain under Stress
• The Fear/Stress Response
• Mirror Neurons
• The Domains of Safety
• The Science of Shame and Blame
• Regulation and Co-regulation

 

 Communication: This section of the training will address useful communication practices and approaches that quiet the limbic center, that establish rapport and that contribute to de-escalating encounters. There will also be discussion on the communicative purpose of anger and what lies beneath it.

Topics will include:

• Strategic Curiosity
• Tactical Empathy
• Responses to Verbal Escalation
• The Safety Triangle
• Communication Tips and Strategies

 

Crisis and the De-escalation Toolkit: This portion of the class will explore strategies and responses to the ‘crisis cycle.’   Attendees will spend time exploring the different levels of the crisis cycle and the appropriate responses for each level.   They will be presented with tools and strategies designed to guide in the assessment of crisis and with decision-making in crisis.                     

Topics will include:         

• The Crisis cycle
• Setting Limits
• Decision-Making
• Assessment
• Crisis Tips and Strategies

 

 

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