Retail Customer Service & Sales Certificate 

Are you considering a career in retail? Would you like to enhance your current position in retail with updated skills in customer service?

Learn how to engage the customer and be efficient at determining customer needs. With field research, classroom discussions, role-plays, and customer situation analyses, develop a strategy for managing conversations with different types of customers. After this 10-session course, you will have acquired critical skill sets for developing customer relationships through exceptional customer service that store management looks for in a store employee.

This certificate is designed to assist entry-level sales and service associates to learn valuable skills related to frontline work in retail (or any industry that values customer service and sales skills).

The Retail Customer Service and Sales Certificate provides an overview of the retail industry, understanding store operations, customer service skills, selling, and service – all of which enhance employability skills.

Upon successful completion of course requirements, students receive an NCC Retail Customer Service and Sales Certificate from Norwalk Community College.* In addition, students sit for the National Professional Certification in Customer Service and Sales Exam offered by the National Retail Federation (NRF). The exam will be held at NCC on November 20, from 6:00pm to 9:00pm.

Kid Care Program

YMCA will provie child care at the Resource Room at 4 Merritt Street, Norwalk, CT.  Children will also be provided with a snack durning this time. Children can attend this program while their parents or guardians attends the training. 

Use what you learn and apply for a job at the new SoNo Collection!