Dear Walter,
"You'll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can't be copied."
- Jerry Fritz -
What is a loyal customer worth to your business?
Do you have a Loyal Customer Base?
OPTIMIZATION SOLUTIONS CONSULTING, LLC
Presents
Increase Sustained Profitability -
Developing a Customer Loyalty Strategy
This two-hour workshop focuses on:
· CUSTOMER SATISFACTION versus CUSTOMER LOYALTY
· Your PERCEIVED VALUE as defined by customers
· Why would your organization want loyal customers?
· What is a loyal customer worth to your organization?
· A Customer Loyalty Strategy
All attendees will receive a complimentary Advanced Insights profile assessment ($175.00 value) and a 30 minute debriefing. See website for assessment details.
A representative of PNC Bank will be available to introduce banking solutions. |