‘Managing Difficult People” - bluetouchpaper consulting 

What do we mean by ‘difficult people’? What’s the difference between ‘difficult people’ and ‘challenging behaviour”?  What happens when your own buttons are pushed?  Are there other ways to respond?  Could such ‘difficult people’ actually be of real value to you and your business?  Or do they just cause you a constant headache?  In this seminar, we’ll be answering these and other questions to gain new insights into challenging behaviour - and learn ways of minimising the negative impact (whilst optimising the potential benefits) of these ‘difficult people’. Edward Grey has been working in the field of behaviour change for over 20 years and brings a fresh perspective on where behaviour comes from and how we can work with rather than against challenging behaviour, whether it comes from colleagues or clients.