Customer Relationship Building -Wenatchee, WA Customer Service Certificate Program 

September 29, 2016  8:00 AM - 4:30 PM
September 30, 2016  8:00 AM -12:00PM

This course focuses on communication skills for working with people in a positive, respectful, and cooperative manner characterized by a high level of professionalism and teamwork.

Class Fee $150 for AWWA Members $190 for Non Members

Attendees will receive a course workbook and lunch on the first day 

1.0 CEU's in WA, OR & ID
Will be awarded for the attendance of the entire class.

Skills include:

• Communication Styles
• Globalization and Demographics
• Listening Skills and Teamwork
• Telephone Etiquette
• Assertive Responder Skills

 

The Customer Service Course is most effective when there are different utilities represented as well as a good mixture of field and office personnel.

Upon completion of the three course series participants will receive a Customer Service Certificate from AWWA. The courses can be taken in any order.

To register click the link below.

Register Now!