When

Thursday October 23, 2014 at 8:00 AM PDT
-to-
Friday October 24, 2014 at 12:00 PM PDT
Add to Calendar 

Where

Lacamas Lake Lodge 
227 NE Lake Rd
Camas, WA 98607  

 
Driving Directions 

Contact

Jacki Masters 
AWWA-PNWS Customer Service Committee
treiss@spokanecity.org 

Local Contact

Vaughn Barber
City of Washougal
Public Works
360-835-2662 ext.215
vbarber@ci.washougal.wa.us 

 

 

Customer Service Certificate Program Course 2:
The Business of Customer Service

This course examines the role of technology in customer service effectiveness with an emphasis on customer service excellence.

Skills learned:

-The business of customer service and customer relationships

-Customer diversity and the water utility market

-Technology and customer service effectiveness

-Assertive responder skills in urgent situations
 

 This course is most effective when there is a good mixture of office and field personnel. We also require that there be representatives from at least 3 different organizations. This ensures that all of the participants interact with a diverse group and receive the most benefit from the class.

Courses do not need to be taken in order.  Upon completion of the three course series, participants will receive a Customer Service Certificate from AWWA.

0.7 CEUs WA & OR

Cost:  $150 includes course workbook, lunch on day one and breaks.

October 23rd  8:00 AM - 4:00 PM

October 24th  8:00 AM- 12:00 PM