Monday, February 11, 2019
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You can also call Loretta Taylor at: 972-256-7500
Seminar Date: 2/11/2019
Time: 9:00am to 1:00pm
Where: CORT Furniture Rental Showroom (Training Room) 1505 Valwood Pkwy, STE 100 Carrollton, TX 75006
How to Handle Resident Problems and Problem Residents....and Know the Difference!
Sure, the customer is always right . . . but what about when the customer is not right? The interaction with Residents is one of the biggest stress inducers of many apartment personnel. Demanding Residents cause much grief and sometimes burn out our on-site teams.
This four-hour presentation teaches the property management professional how to identify Resident "problems" and "Problem Residents" and provides creative and effective techniques for dealing with both. Proper response to all Residents not only increases Resident retention but also enhances the on-site person's effectiveness while reducing employee turnover due to so-called "Resident abuse."