Monday, November 17
6:00pm - 8:30pm
Rotunda Event Space - Kitchener City Hall
$20.00+HST
*Includes appetizers, refreshments and a chance to win an awesome doorprize! 

Join the Waterloo Region Small Business Centre for an evening of networking and discover emerging trends and how to capialize on the new customer experience! 

This event will feature keynote speaker Rainer Mueller, CEO of Williams Fresh Cafe!

Agenda:
6:00pm - 6:30pm Registration, Refreshments, Networking
6:30pm - 6:40pm Welcome – Chris Farrell, Waterloo Region Small Business Centre
6:40pm - 7:00pm  Wagepoint & Vicinity 
Customer loyaly programs and a simple, fast & friendly way to pay your employees.  
7:00pm – 8:00pm Keynote Speaker Rainer Mueller: Emerging Trends: What's Driving Customers?
8:00pm – 8:15pm Q&A
8:15pm – 8:30pm Closing Remarks and Prize Draw

Overview:
As retail industries face dramatic changes in consumer behaviour, intense international compeition, new technologies and a radically changing customer base, it's clear that new strategies are essential.  

Attendees of Emerging Trends will learn how to identify, attract and retain consumers in order to separate themselves from the pack in this economy

Who is Rainer Mueller?
An accomplished visionary, Rainer Mueller holds the position of Chief Executive Officer at Williams Fresh Cafe, one of Canada's fast casual restaurant leaders. His field of expertise includes executive level corporate leadership, development strategy, project management, operations systems review, and site selection consultation/commercial real estate negotiations. With more than 25 years of retail and service industry development experience, he previously held the position of Vice President of Development at Cora Breakfast & Lunch and Director of Development at M&M Meat Shops - two iconic and award winning Canadian enterprises.