Where
This is an online event.CUSTOMER SERVICE TRAINING
for Claims Professionals
Learn Practical & Effective Ways to Respond to Difficult Clients and De-escalate Situations
OCTOBER 27th
10 am - 11:30am central time
Presented by
Michelle Hughes, MSW, is a Licensed Clinical Social Worker and currently serves as U.S. Forensic's National Marketing Director. Ms. Hughes has provided training across the U.S. for insurance companies, psychiatric facilities, nursing home associations, and hospital associations. She is a graduate of Louisiana Tech University and Tulane University.
Topics
Customer Service Basics
Effective Communication
Difficult Behaviors & Responding Professionally
(impatient, aggressive, passive-aggressive)
De-Escalating Situations
What Past Attendees are Saying
"The Customer Service Training provided by Michelle Hughes with US Forensic was extremely helpful in providing guidance to our new adjusters on how to best communicate with and relate to our customers. It was also an excellent refresher course for our more experienced adjusters. Michelle is extremely knowledgeable, personable, and entertaining. She utilizes real life examples to drive home the message of treating everyone with courtesy and respect while still relaying necessary information.” – State Claims Manager
"Michelle has a way of communicating what can be sensitive material, at times, in an informative and entertaining way....She's a great communicator, and I'd attend any presentation she puts together." - Liability Claims Professional
ONCE YOU HAVE REGISTERED, YOU WILL RECEIVE A CONFIRMATION EMAIL. THE LINK INCLUDED IN THE EMAIL CAN BE USED FOR BOTH TRAINING DATES - OCTOBER 20th AND 27th. IF YOU DO NOT RECEIVE EMAIL CONFIRMATION IN YOUR INBOX, PLEASE CHECK YOUR JUNK FOLDER.