A quality management system (QMS) is defined as a formalized system that documents processes, procedures, and responsibilities for achieving quality policies and objectives.
A QMS helps coordinate and direct an organization’s activities to meet customer and regulatory requirements and improve its effectiveness and efficiency on a continuous basis.
Benefits of a documented quality management system includes both the customer’s and the organization’s requirements, it helps to instill confidence in the organization, in turn leading to more customers, more sales, and more repeat business.
Consequently by meeting an organization's requirements,ensures compliance with regulations and provision of products and services in the most cost- and resource-efficient manner, creating room for expansion, growth, and profit.
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