Join us for our Customer Service Workshop    Exceeding Expectations with Michael Goeke,      Managing Partner & Owner of Priority Management 

• Learn how to effectively exceed customer expectations and achieve high levels of customer satisfaction.  
• Every contact with a customer is a “moment of truth” for your company. 
• Learn the skills to treat customers on the basis of their “lifetime value” and strengthen those relationships while meeting and exceeding their expectations.  
• Enable two-way communication to avoid misunderstandings, minimize problems, and collaboratively work out mutually-beneficial solutions.
• This course will help you:
• Understand your role and importance as a service provider
• Learn how to provide quality service to create “fans” and “advocates”
• Indentify Improvement areas