How to Deliver Exceptional Customer Service (afternoon seminar)

A dynamic seminar that's a must attend for everyone who communicates with customers, every person in an organization- even those you may not think of as a customer service personnel- has the ability to make a positive impact on customer relations. This seminar will help you train yourself, your staff and your organization not only to head off problems, but also rise to a level of service excellence.

• Increase the return on your customer service dollars
• Outservice your competitors
• Make your customers feel important and appreciated
• Remain calm in the most demanding situations
• Transform complaints into valuable customer feedback
• Say "no" and be firm without antagonism
• Conquer the frustrations of customer contact
• Win over angry and abusive customers
• Reduce the stress and turnover that affects customer service personnel
• Achieve company goals and keep customer goodwill
• Ensure that customers are treated courteously and fairly- by everyone in your organization
• Use convincing expressions and actions that earn customer trust
• Become a master in the art of listening
• Understand customers who communicate poorly
• Be successful with the most difficult-to-deal-with people
• Stay calm and keep even the most volatile customers from losing control
• Gain the customer's support for unpopular policies

 October 8, 2014 (Wed)

 1:00PM - 5:00PM

Non Member $ 139.00
GCITC Member     $ 119.00

 

Register Now!