Enhancing Your People Skills
Supervisors, Managers, & Crew Leaders: Attend this course to polish your communication and conflict management skills. Learn about personal behavior styles so you can understand your crew to better utilize each person's attributes and to diffuse conflict among your team members.
- Understanding Self & Others
- Listening Actively
- Effective Verbal & Written Communication
- Effective Body Language
- Diffusing Conflict in a Positive Way - Understanding Conflict Styles
- Using Factual Calm Phrasing to Reprimand for Positive Results
- Remembering Names & Networking
April 17, 24, May 8 (Thursdays)
8am-noon
Non Member $225.00
GCITC Member $180.00
Registration deadline is one week before class date unless otherwise noted on this page.
GCITC members should wait for an invoice to pay.
Non-members should immediately mail a copy of their registration confirmation and check to:
Accounts Payable
BRTC Corporate & Community Education
PO Box 1565
Paragould, AR 72451
(non-members . . . you are not officially registered for the class until we receive payment)
Black River Technical College
870-239-0969 ext 5214
crystalc@blackrivertech.edu