When

Tuesday, May 1, 2018

from 8:30 AM to 3:30 PM EDT

Lunch is included.

Where

Hosted by 

WindsorMeade
3900 Windsor Hall Drive
The Kensington Room
Williamsburg, VA 23188

 
Driving Directions 

Contact

Marsha Poulsen 
Action Pact 
414-258-3649 
marsha.poulsen@actionpact.com

Agenda

8:15 – 8:30  Check-in, coffee/tea

8:30  ---        

  • What’s so good about conflict?
  • Recognizing Conflict
  • Conflict in Household  & Community Life

Lunch

Afternoon ---

  • Resolving conflict
    - Barriers
    - How-tos
    - Growing Healthy Skills in your team
  • Resources

3:30   Adjourn

 

Workshop Description

This work session will talk about conflict as the important fuel for change.  While we often wish conflict would go away, that’s usually because conflict scares us.  This one-day course will discuss the brilliance of embracing conflict.  Individuals will be encouraged to begin a personal journey of learning the skills of gentle conflict provocation as well as conflict management and conflict resolution.  Teams will be strengthened by respecting conflict and being aware of team members’ strengths and ‘hot buttons.’ Examples will be provided from family life as well as from the workplace.  The desired outcome of the instructor is that the participants will recognize the importance of growing conflict skills in culture changing organizations.  Why? So that residents can continue to grow and live a good life, filled with the delights and pleasures of normal conflict; and that employees can learn skills that not only make their care environments hum with new energy, but that they can take home and nurture happiness through conflict in their families as well!

Learning Objectives

Participants will be able to:

  • Describe why conflict is good (it spurs growth, fuels change, stimulates creativity)
  • List ways to recognize it and talk about conflict in organizations and work teams
  • Define the 3 steps to conflict resolution
  • Identify examples of conflict as a propellant for deep change in culture changing organizations
  • Seek online guidance and resources to develop understanding and skills about conflict

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About the Presenter  

  LaVrene Norton, MSW, Action Pact Executive Leader

  A pioneer and champion of the Household Model, LaVrene has been guiding    organizations on their culture change journeys since 1984. She is recognized  as the nation’s foremost organizational change facilitator in long-term care and  has taken her expertise to Ireland and Australia as well. In addition to building  curriculum for the broad series of Action Pact workshops, intensives and      consulting, LaVrene has led the Action Pact team in the development of a deep  catalog of culture change and Household Model literature, workbooks and  DVDs, notably In Pursuit of the Sunbeam which she co-authored with Steve  Shields. 

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Continuing Educatiion: This educational offering is currently being reviewed by NCERS for approval of 6 clock hours for LNHAs. 

Cost:  $120 for a single attendee; $99 each for multiple attendees.