FREE Webinar: Moving From a Customer Service Center to a Profit Center

Customer service supports business growth by working to keep customers happy and promote their ongoing loyalty.  But, the challenges of today's business enviornment demand that customer service representatives take advantage of their unique capabilities, and the opportunities that present themselves with each customer interaction, to make a more substantial contribution to the top line.

 For customer-driven organizations, shedding the stigma of being a cost center and introducing strategies that will work to make customer relationships more profitable requires the right level of executive support and a commitment to implement a well-defined strategy.  Join us for this complimentary webinar on Tuesday, May 31 to learn how to move your service center to a profit center. 

 Our Presenter:

 Jeanne has over fifteen years of experience as an organizational development professional, serving most recently as the Director of Organizational & Executive Development for Mercury Marine in Fond du Lac, WI.  She has worked with employees at every level within an organization, from senior executives to front-line employees on a variety of development initiatives including enhancing performance through customer service and call center interactions.  Jeanne holds a Master of Science in Management degree from Cardinal Stritch University and has held an adjunct faculty position in Moraine Park’s Leadership Development Program for the past ten years.

 To register for this free event, click the link below or call 920.924.3449.