What Are Your Customers Saying About You?

How to know what your customers want.

The most mysterious phrase in all of business is, "Customer Service".  We all know how important it is, yet most businesses fail to perform well in customer service.  Many times the work and the systems in the business take priority over the customer's wants and needs.  Thus, the business suffers because the customers don't come back, even though these great systems still exist.  Where does real customer service originate from and who sustains it?  

This workshop is designed to give  an existing business owner, or a soon-to-be business owner, insight into discovering their customer and their customer's needs and delivering what they want.  The workshop will cover the following topics:

• The role of the business owner in customer service
• Hiring the right employee
• Training
• Communication
• Systems
• Feedback/Measurement of Performance

Registration for this event is required. Snacks and beverage will be provided.  Networking and sign-in begins at 4:30 PM and the workshop begins at 5:00 PM (you are encouraged to be on time because of the amount of information that will be covered).  We look forward to seeing you there!  

The North Country SBDC is funded in part through a Cooperative Agreement with the US Small Business Administration. All opinions, conclusions or recommendations expressed are those of the author(s) and do not necessarily reflect the views of the SBA. Reasonable accommodations for persons with disabilities will be made if requested at least two weeks in advance. Contact the North Country Small Business Development Center, 194 US Oval, Plattsburgh, NY at 518.564.2042