Registration Fees: $1,895 per attendee
The workshop fee includes all materials, breakfast for two days, lunch for two days, and dinner on the first night. Attendees are responsible for all of their travel costs and arrangements.
Get out of your office and immerse yourself in a highly interactive two days in beautiful Alexanria, VA. Learn leading-edge approaches to customer experience (CX) management by experiencing real-world venues and applying frameworks that you can use to transform your organization.
This workshop is ideal for executives as well as individual contributors who are responsible for improving CX and are looking for a more practical, disciplined approach to use within their organization.
Who should attend?
This workshop is ideal for executives as well as individual contributors who are responsible for improving customer experience and are looking for a more practical, disciplined approach to use within their organization.
Why should you attend?
What will you learn?
Fees: $1,895
The workshop fee includes all materials, breakfast for two days, lunch for two days, and dinner on the first night. Attendees are responsible for all of their travel costs and arrangements.
Register soon -- space is limited!
We understand that plans change, so we want to give you as much flexibility as possible. But we also want to make sure that we are prepared for the right number of attendees. So we've developed this cancellation policy:
You can sign up on this site by using a credit card for payment. If you would like to pay via check or have Temkin Group invoice your company, then download and complete this form and either fax it to (617) 663-6124 or email it to workshops@temkingroup.com.
Temkin Group has not blocked any rooms at the hotel. The Alexandrian, Autograph Collection (Marriott). Please use this link to book those rooms: tinyurl.com/1704TGVA
Or you can call the hotel directly at 1-703-549-6080 and ask for the Temkin Group rate.
Here's how the hotel is described on its website:
The Alexandrian, named for city founders John and Philip Alexander and built on their family homestead, embodies the spirit of celebrated Old Town. Its King Street location close to the waterfront and minutes from Washington DC by Metro or ferry is unparalleled. Inside, its 241 rooms and suites include four dual-level loft suites and three specialty suites ranging from the 629 square-foot Eleanor Suite (a brides’ favorite) to the expansive 1,600 square-foot Majestic Suite that can accommodate 20 for a wow-inspiring get-together or up to four overnight. The indoor heated pool is trimmed in wrought iron lounge chairs and the damask reception area is lively in turquoise and burgundy hues. Top-tier weddings and meetings regularly grace the 9,000 square feet of event space. Four-legged family members are always welcome and treated like royalty. Brilliant blues, yellows and reds adorn tufted settees atop geometric-patterned rugs embracing a bold dual-personality in this one-of-a-kind Alexandria hotel.
Temkin Group is a leading customer experience (CX) research, consulting, and training firm. We help many of the world’s largest brands lead their transformational journeys towards customer-centricity and build loyalty by engaging the hearts and minds of their customers, employees, and partners. Our team combines CX thought leadership with a deep understanding of the dynamics of organizations to accelerate results. Rather than layering on cosmetic changes, we help companies embed practices within their culture and operating processes.